Policy & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item We accept returns up to 30 days after delivery, if the item is unused, safety seal intact, in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at meikasflavours@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. request a return.

To be eligible for a return, your item must be purchased directly from the Meika’s store, in the same condition that you received it, unopened, safety seal intact and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at meikasflavours@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at meikasflavours@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping policy

All orders are processed and shipped within 24-72 hours (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with delivery details. 

**please note that shipping times may be extended if you have a high volume order or due to COVID-19 restrictions***

Shipping Rates and Estimates

Shipping rates vary and are based on location and weight of packages. Please see below chart for more information.  Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipping option	Estimated delivery time	Price	Weight
Local delivery	12-6pm Tues & Sat	$6	Unlimited
Standard Shipping	2-7 days	$10	Under 5 kgs
International Shipping or Volume Orders	3-30 days	$20	Over 5 kgs

 

Local delivery

Local delivery is available for some orders within the greater Toronto area. We are expanding and adding new zones all the time. Please test your postal code at checkout and see if you’re eligible. We charge $6 for local delivery.

Deliveries are made from 12-6pm every Tuesday and Saturday. If your order is received before 9pm (eastern time) on Monday or Friday, it will automatically be delivered the next day. If not, your order will be pushed to the next available delivery date.

We will contact you via email or text with an approximate time window for drop off.

International Shipping

We offer international shipping to the following countries:

United States

 

Are there additional fees?

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Meika’s is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at meikasflavours@gmail.com with your name and order number, and we will look into it for you.

We accept returns up to 30 days after delivery, if the item is unused, safety seal intact, in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at meikasflavours@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.