Shipping & Return Policy

All orders are processed and shipped within 24-72 hours (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with delivery details. 

**please note that shipping times may be extended if you have a high volume order or due to COVID-19 restrictions***

Shipping Rates and Estimates

Shipping rates vary and are based on location and weight of packages. Please see below chart for more information.  Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipping option

Estimated delivery time

Price

Weight

Local delivery

12-6pm Tues & Sat

$6

Unlimited

Standard Shipping

2-7 days

$10

Under 

5 kgs

International Shipping or Volume Orders

3-30 days

$20

Over

5 kgs

 

Local delivery

Local delivery is available for some orders within the greater Toronto area. We are expanding and adding new zones all the time. Please test your postal code at checkout and see if you’re eligible. We charge $6 for local delivery.

Deliveries are made from 12-6pm every Tuesday and Saturday. If your order is received before 9pm (eastern time) on Monday or Friday, it will automatically be delivered the next day. If not, your order will be pushed to the next available delivery date.

We will contact you via email or text with an approximate time window for drop off.

International Shipping

We offer international shipping to the following countries:

United States

 

Are there additional fees?

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Meika’s is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at meikasflavours@gmail.comwith your name and order number, and we will look into it for you.

We accept returns up to 30 days after delivery, if the item is unused, safety seal intact, in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at meikasflavours@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.